System Requirements

In order to watch videos on our site, make sure you have access to the following system requirements:

• Windows 2000 or higher with latest updates installed  

• Mac OS X 10.3 or higher  

• Firefox 45.0.2, Internet Explorer 10.0+, Chrome 50+ or Safari 9.0+  

• Broadband connection with at least 50+ Mbps download speed

Video Performance Issues

If you are experiencing a choppy video or if you find that you are constantly buffering it is possible that your broadband connection is not high enough to download the live stream.


Test Video

Remember, not all businesses and organizations allow employees access to live streaming video. You may need to contact your IT department in advance of the webcast and request access for the duration of the webcast. Provide them with the webcast address provided by the event host.

If you can play the video below with no issues you should be ready to watch our live broadcasts.

welcome    about us    live broadcasts    video services    support    resources    contact us

What to do in the event of a problem

If you run into any difficulties during the initial connection process or during the event please check the following items prior to emailing the help desk.

• Have you pressed the “PLAY” button on the webcast play screen?

• Do you have a good network connection?  Can you access a different web address?

• Do a refresh of your browser page.

• Clear your browser cache.

• Reboot your computer if required.


If all of the above have been tried and you still have problems, email the help desk at

To arrange an informal presentation and discuss your requirements

call our Edmonton office on: 780.907.1445 or our Calgary office on: 403.402.6239 alternatively, click here. to send an e-mail.



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Edmonton 780.907.1445

Calgary 403.402.6239